Code of Conduct

As an importer and wholesaler, we are responsible for the products we place on the European market, especially electrical equipment, water-carrying systems, packaging and food-contact products. We carefully review products, documentation, certificates, labelling and safe use.

Customers must be able to rely on NODU products being safe, reliable and fit for purpose. Quality also requires clear instructions, accurate technical information, secure packaging, traceable supply chains and prompt support.

We comply with applicable laws, regulations, standards and official requirements, including product safety, CE conformity, electrical equipment, packaging, waste disposal, data protection, competition, tax, customs, imports and consumer protection.

We advise customers honestly, avoid misleading statements and recommend only suitable products. Complaints, safety reports and feedback are handled carefully and with a focus on solutions.

We treat employees, customers, suppliers and business partners professionally, respectfully and without discrimination. No one may be disadvantaged because of origin, religion, gender, age, disability, beliefs or personal way of life.

We use resources responsibly and consider environmental impacts when selecting, packaging, transporting, storing, disposing of and recycling products.

NODU competes through quality, service, reliability and honest advice. Deception, price fixing, market manipulation and unfair business practices are prohibited. Statements about competitors must not be misleading, disparaging or unsubstantiated.

We reject corruption, bribery, facilitation payments and improper benefits. Gifts or invitations must never improperly influence business decisions. Potential conflicts of interest must be disclosed.

We expect suppliers to comply with the law, reject child and forced labour, provide safe working conditions, fair pay and lawful working hours, supply traceable product information and required test and conformity documents, and cooperate in audits and complaints.

NODU may terminate a supplier relationship where serious legal, safety or ethical violations are identified.

Technical data, product descriptions, certificates, test reports, instructions and advertising claims must be accurate, traceable and current. Unverified or exaggerated claims must not be passed on.

Imports require correct tariff codes, origin information, invoices, shipping documents, classifications and regulatory information. Deliberately false information intended to avoid duties, taxes, restrictions or compliance obligations is prohibited.

Products must be safe for their intended use. Electrical, thermal, water, leakage, mechanical, food-contact and misuse risks must be assessed, minimised and clearly communicated.

Electrical equipment requires CE conformity, an EU declaration of conformity, instructions and warnings in the relevant language, compliance with electrical safety, electromagnetic compatibility and substance restrictions, full traceability, and correct model, rating and manufacturer/importer labelling.

Packaging, paper bowls, lids and other food-contact products require suitable materials, test reports and compliance with food law. Materials must not transfer prohibited substances; claims about use, temperature resistance, induction compatibility and single use must be accurate.

Water filters, hose sets, pumps and related components require safe installation, clear connection and maintenance instructions, suitable materials and realistic performance claims. Suitable water sources, temperatures, pressures and uses must be stated.

NODU records products, suppliers, batches, test documents and distribution routes so that quality problems, safety concerns and recalls can be handled quickly. Complaints and safety reports are reviewed and documented, and customers, suppliers or authorities are informed where required.

Practices intended to evade CE, WEEE, packaging, product-safety, food-contact, import or disposal obligations are not accepted.

We respect internationally recognised human rights and employment law. Forced labour, child labour, exploitation, trafficking, illegal employment and systematic denial of workers’ rights are not tolerated in our company or supply chain.

Safety takes priority when handling electrical equipment, stock, pallets, tools, water connections, packaging and heavy goods. Employees must follow safety instructions and report hazards; managers must provide safe working conditions.

Discrimination, harassment, intimidation, bullying and disrespectful conduct are prohibited. Criticism must be factual, constructive and professional.

NODU promotes knowledge of product safety, sales, customer service, imports, compliance and technical use. Employees should ask questions, raise risks and take responsibility for their work.

We avoid unnecessary packaging where possible, favour recyclable materials and comply with registration, reporting and disposal duties.

We observe statutory registration, take-back and disposal requirements. Electrical equipment must not be treated as ordinary waste, and customers and partners receive appropriate disposal information.

Procurement, storage and shipping should avoid unnecessary use of materials, energy and transport capacity.

We favour suppliers with transparent working conditions, traceable materials and demonstrable environmental measures.

Employees may be perceived as NODU representatives with customers, at trade fairs, online or in public. Professional and responsible conduct is expected. Only authorised people may issue official statements for NODU GmbH.

Advertising must be truthful, substantiated and not misleading. False technical promises, unsupported health claims and unclear safety information are prohibited.

Personal views are respected but must not be presented as NODU’s position. Business communications remain neutral and respectful.

Donations and sponsorship must be transparent, voluntary and lawful and must not influence business decisions. NODU does not make donations to political parties or affiliated organisations.

Personal data is treated confidentially, processed only on a lawful basis and made accessible only to those who need it for their work.

Internal information, prices, purchasing terms, supplier and customer data, technical documents, contracts, calculations and strategic plans must not be disclosed without authorisation.

We respect third-party trade marks, copyright, designs, technical documents and trade secrets and protect NODU’s own intellectual property.

Passwords, accounts, customer and product data and company systems must be used securely. Suspicious messages, data loss and security incidents must be reported immediately.