Returns
Please contact us before returning any goods so that we can clarify the reason and advise you on the quickest process.
Contact us before returning goods
Please contact us first using our contact form, by email at info@nodu-europe.com or by phone on +49 151 64310985 (weekdays, 10:00–15:00 CET). Include your order number and a brief description. We will then provide the next steps and return address.
Transport damage
If goods arrive with visible transport damage, please report it to the carrier as soon as possible and contact us immediately. This does not affect your statutory warranty rights, but helps us assert our claims against the carrier.
Defects and warranty
If a product is defective, return it to us with a brief description of the defect. We provide subsequent performance by repair or replacement. For entrepreneurs within the meaning of Section 14 BGB, statutory liability for defects applies in accordance with our Terms and Conditions.
Who pays the return shipping costs?
If the complaint is justified, NODU will bear the return shipping costs. If there is no defect, for example in the event of an incorrect order, we will agree who bears the costs on a case-by-case basis when you contact us in advance.
For your statutory right of withdrawal as a consumer, please see the withdrawal policy. Entrepreneurs within the meaning of Section 14 BGB have no statutory right of withdrawal. Please contact us directly if you have questions about a specific order.